FAQ

FAQ

“I NORMALLY WEAR A MEDIUM, BUT MY INDEPENDENT STREAK IS XXL”, “WHAT SIZE SHIRT SHOULD I GET”, AND OTHER FREQUENTLY ASKED QUESTIONS.

How We Ship Your Stuff

What shipping companies do you use?

We primarily use the United States Post Office (USPS) for shipping. We are big fans of the States, so that just makes sense for us.

How long will it take to get my order?

Since each and every shirt is custom, it takes a little longer to get it to you than us grabbing it in a warehouse and putting it in the mail. This shirt is one-of-a-kind—just like you—so please allow 3-4 weeks for production, processing, and delivery.

I don’t live in the U.S., how can I get your shirts?

We love our international neighbors and friends, but we currently don’t ship our products to addresses outside of the physical United States. Examples would be military addresses (eg. APO/DPO/FPO/US Territories) or freight forwarding addresses. We require an actual, physical address within the US for us to successfully process and ship out your order.

Ways to Pay

What different types of payment are accepted?

We are grateful to have your business and we have options for you: Visa, MasterCard, AMEX, and Discover. However, we do not accept checks, cash, or credit vouchers. Also, cards that do not participate in the verification process will not be accepted.

Do I have to pay sales tax?

Yes. Of course. Union Strong is required by law to collect sales and use tax on total taxable product and shipping and handling charges for orders.

When will I be billed?

Your credit card will only be charged once your order has shipped.

Orders and Returns

What is your return policy?

We’re sorry that what you ordered didn’t work out. You may return unworn and unwashed merchandise within 30 days of receipt for a refund to the original form of payment.

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.

Please contact us at hello@unionstrongwear.com. Be sure to include your order number and the reason for the return. All of that will help speed up the process. Thanks!

How do I place an order?
  1. Visit the product detail page for an item you wish to buy
  2. Select color, size, and quantity
  3. Select sleeve label color
  4. Click “Add to Cart”
  5. When you’ve finished adding items to your cart, click the shopping cart icon
  6. Select “View Cart” or “Checkout”
  7. If you need to, make changes to your order in your cart
  8. Click “Proceed to Checkout”
  9. Enter billing and shipping information information and review your order
  10. Click “Place Order” to complete your purchase
How can I check my order status?

Login to your account by clicking the “Account” icon in the upper right hand corner of your browser. Enter your login information, then select “Orders” from the options on the left. What you’re looking for is listed there.

How can I cancel or change my order?

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, you can return it by mail.

Do you offer exchanges?

Please contact us at hello@unionstrongwear.com. Please include your order number, the reason for the exchange, and what you would like to exchange the item for.

What if I didn’t get what I ordered?

Then something went haywire on our end. Sorry about that. Please contact us at hello@unionstrongwear.com and we’ll get your stuff sorted out.